This programme is aimed at candidates who will be delivering and managing service and will be accountable in the area of practice. Candidates could be working without direct supervision or as part of a team as a more senior member within a commercial customer service environment. It is suitable for candidates who Can influence what happens at work Use the organisations rules and systems flexibly to deliver good service Question the way things are done and suggest improvements Have good communication skills and a wide knowledge of what to do, who to see and where to go to get things done for the customer Are aware of the commercial or other pressures facing the organisation and or business
Name: Level 3 Diploma in Customer Service Qualification title: Diploma in Customer Service (QCF) Qualification type: Assessment QT10 Awarding Oxford Cambridge & RSA Examinations Created 20150602 15:15:05 Updated 20150602 15:15:05
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t2 Group
enquiries@t2group.co.uk
02920 799133
http://www.t2group.co.uk/contact.html
MELROSE HALL
CYPRESS DRIVE
Town:
CARDIFF
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law