This qualification is for learners who work in, or who want to work in customer service in roles such as Customer Service Advisor, Customer Service Operator, Call Centre Advisor, Help Desk Operative and Service Agent. This qualifications teaches the Technical knowledge including the principles and practices of delivering customer service and understanding the different types of customers, their needs, wants and expectations.
Name: BTEC Customer Service L2 Qualification title: Certificate in Customer Service (QCF) Qualification type: Assessment Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20150602 13:31:00 Updated 20160921 12:52:38
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Inspire 2 Independence (i2i) Ltd
01904 606000
http://www.enteri2i.com
INSPIRE 2 INDEPENDENCE
INDEPENDENCE HOUSE, MILLFIELD LANE
Town:
NETHER POPPLETON, YORK
County:YORKSHIRE
Title: Certificate in Customer Service (QCF) Qualification: Certificate in Customer Service (QCF) Classification: Business, Administration and Law