These qualifications are designed to enhance the knowledge and skills of learners within a Customer Service environment, whether you need qualifications to improve your chances of becoming employed, or are seeking to progress in your career. For an intermediate apprentice these skills could involve communicating with customers, building relationships with customers, resolving problems, promoting products and/or services, using appropriate communication channels, keeping records, gathering customer feedback and working in a team. We are dedicated to providing quality training that meets our learner’s and employer’s needs, enabling them to grow both personally and professionally. Our training is centred around individualised learning programmes, flexible delivery and work-based learning. We work with you to develop a training programme to enable you to develop the knowledge and confidence to achieve your full potential.
Name: Intermediate Apprenticeship in Customer Service Qualification title: Diploma in Customer Service (QCF) Qualification type: Assessment Awarding City & Guilds of London Institute Created 20150522 08:06:14 Updated 20150526 08:07:55
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SOCIAL ENTERPRISE KENT
n.holmes@sekgroup.org.uk
01227 469970
http://www.sekgroup.org.uk
2b The Links Town: Herne Bay County:Kent
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law