The course includes the Level 2 Diploma in Customer Service. To achieve the qualification you must achieve a minimum of 45 credits. 19 credits from mandatory units covering delivering customer service, understanding customers, understanding employer organisations, managing personal performance and development, principles of customer service and then the remaining credits from a choice of optional units. You will also cover Functional Skills in English and maths.
Name: Customer Services Intermediate Apprenticeship Qualification title: - Qualification type: Assessment 26 Awarding - Created 20150521 12:42:31 Updated 20150521 12:42:31
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LEICESTER COLLEGE
Further Education
info@leicestercollege.ac.uk
0116 224 2240
http://www.leicestercollege.ac.uk
Abbey Park Campus
Painter Street
Town:
Leicester