You have to achieve 45 credits - 19 from mandatory units which include: Delivering customer service, Understanding Customers, Principles of customer service, Understanding employer organisations and Managing personal performance and development. You can then select a minimum of 26 credits from a range of optional units that reflect your job role.
Name: Customer Service NVQ Diploma level 2 Qualification title: Diploma in Customer Service (QCF) Qualification type: Assessment 179 Awarding City & Guilds of London Institute Created 20150521 12:42:15 Updated 20150521 12:42:15
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LEICESTER COLLEGE
Further Education
info@leicestercollege.ac.uk
0116 224 2240
http://www.leicestercollege.ac.uk
Abbey Park Campus
Painter Street
Town:
Leicester
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law