The knowledge based element will be delivered and independently assessed through an additional award known as a technical certificate. The technical certificate ensures the apprentice can clearly demonstrate the underpinning and theoretical knowledge required by the sector and therefore helps to up-skill the apprentice and raise standards. Delivered in the workplace via a blended learning approach of a workbook and assessor support; the programme consists of 3 mandatory units:
Name: Cert in Principles of Customer Service Qualification title: Certificate in Principles of Customer Service (QCF) Qualification type: Assessment The assessment of the technical certificate is via a set of written questions for each of the 3 units. These will be marked by the Assessor and feedback provided to confirm achievement or request further work. Awarding Oxford Cambridge & RSA Examinations Created 20150518 10:33:41 Updated 20150518 10:33:41
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SWINDON COLLEGE
Further Education
studentservices@swindon.ac.uk
0800 731 2250
http://www.swindon.ac.uk
North Star Avenue Town: SWINDON County:SOUTH WEST ENGLAND
Title: Certificate in Principles of Customer Service (QCF) Qualification: Certificate in Principles of Customer Service (QCF) Classification: Business, Administration and Law