Customer Service Level 3

UPDATED 20160714 13:31:25

This is a City and Guilds level 3 Qualification, in customer service. The qualification aims to prepare you with the knowledge, understanding and practical skills required for working in a supervisory role using customer service, within a wide range of organisations and industries. The qualification is a work based qualification and therefore delivered while you are at work, on your employers premises. This is a full framework qualification, which includes a technical certificate and key skills. An exam will need to be taken for the technical certificate and key skills. You will be able to choose units of the qualification that best suit the environmentindustry you are working in, as well as your job role. This qualification is delivered through assessments and training and a fully qualified Learning and Development Consultant, will visit you at work once or twice a month, working through the chosen units.

Course information

Name: Customer Service Level 3 Qualification title: NVQ Diploma in Customer Service (QCF) Qualification type: Assessment A fully qualified Learning and Development Consultant (LDC) will visit you at work once or twice a month. During these visits your LDC will work through the units you have chosen using various methods such as assessments, training, professional discussions, photo evidence, ENVQ, witness statements, reflective journals and under pinning knowledge sessions. You may be required to study for your key skills and technical certificate; your LDC will help you with this in preparation of your exam. For full details please contact Seetec, Learning and Skills Department on 0845 330 6439 Awarding City & Guilds of London Institute Created 20150505 08:43:39 Updated 20160714 13:31:25

Entry requirements

None

Provider

SEETEC
Apprenticeships@seetec.co.uk
0845 33 06 439
http://www.seetec.co.uk

Address

Main Road Town: HOCKLEY County:ESSEX