To allow you to gain a National Vocational Qualification in Customer Service. In order to gain an NVQ Certificate at Level 2 you will have to prove that you can perform competencies to a nationally recognised standard. At Level 2 you need to gain evidence for the following two mandatory unit titles which are: Communicate using customer service language Follow the rules to develop deliver customer service You will also need to achieve a variety of optional units that best match your current job role. Your assessor will provide further information on these options. This qualification is very flexible in its structure enabling the organisation and individual to choose the optional units which best suit their work situation.
Name: NVQ Certificate in Customer Service Level 2 Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment You will need to supply paper, pens and a file. Course and unit accreditation registration is included in your course fee. You can join the course at any time throughout the year and there is no final examination for successful completion. An assessor will be available at the start of the programme of study to help you select your optional units and provide guidance on the most appropriate evidence for your portfolio. Awarding Oxford Cambridge & RSA Examinations Created 20150430 16:00:02 Updated 20150430 16:00:02
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WILTSHIRE COLLEGE
Further Education
info@wiltshire.ac.uk
01225 766241
http://www.wiltshire.ac.uk
COLLEGE ROAD Town: TROWBRIDGE County:WILTSHIRE
Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law