NVQ Diploma in Customer Service Level 3

UPDATED 20150430 15:59:07

To allow you to gain a National Vocational Qualification in Customer Service. In order to gain an NVQ Diploma at Level 3 you will have to prove that you can perform competencies to a nationally recognised standard. At Level 3 you need to gain evidence for the following two mandatory unit titles which are: Demonstrate understanding of customer service Demonstrate understanding of the rules that impact on improvements in customer service You will also need to achieve a variety of optional units that best match your current job role. Your assessor will provide further information on these options. This qualification is very flexible in its structure enabling the organisation and individual to choose the optional units which best suit your work situation.

Course information

Name: NVQ Diploma in Customer Service Level 3 Qualification title: NVQ Diploma in Customer Service (QCF) Qualification type: Assessment The NVQ in Customer Service can be achieved by following one of the routes detailed below: Through accreditation at the workplace. You can be accredited with the skills you use to perform your daily tasks at work. You identify your skills, collect evidence and ask your employer to validate the competency statement. Your assessor will also visit your workplace to carry out workplace observations. Through accreditation of recent prior achievement. If you have been in a job and have been using the skills covered in the units, you can be helped to identify those skills and organise the experience into clearly defined skills e.g. 'I can solve customer problems,' etc. Once you have done this you have to provide a range of evidence to prove it. Through a combination of the above. Each candidate compiles a portfolio of evidence. When you feel you have sufficient evidence to satisfy the unit statements, you can ask for that particular unit to be assessed. You will need to supply paper, pens and a file. Course and unit accreditation registration is included in your course fee. Awarding Oxford Cambridge & RSA Examinations Created 20150430 15:59:07 Updated 20150430 15:59:07

Entry requirements

None

Provider

WILTSHIRE COLLEGE
Further Education
info@wiltshire.ac.uk
01225 766241
http://www.wiltshire.ac.uk

Address

COLLEGE ROAD Town: TROWBRIDGE County:WILTSHIRE