Units studied include: Using Bespoke Communication Systems; Handling Customer Contacts through Communication Media; Problem Solving; Recording Contact Transactions; Cold Calling and Selling; Promoting the Products and Services of your Employer; Functional Skills Maths and English at Level 1 (exempt if you have GCSE grades A* to C in the last 5 years). You will be required to complete mandatory units and optional units which are selected based on the tasks you are required to complete as part of your job role.
Name: Apprenticeship in Contact Centre Operations (Level 2) Qualification title: Apprenticeship in Contact Centre Operations. Qualification type: Assessment Each unit is continually assessed. You present evidence of competence via practical assessments and production of a personal portfolio. Awarding Apprenticeship Created 20150430 12:36:41 Updated 20150430 12:36:41
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CENTRAL COLLEGE NOTTINGHAM
Further Education
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