The Pearson BTEC Level 2 Diploma in Customer Service has been designed for learners’ to demonstrate a broad set of skills when carrying out customer service related tasks and to develop learners’ understanding of the principles that underpin working in a customer service role including understanding customers and employers. Furthermore it provides the opportunity for learners’ to enhance softer-skills development in areas such as communication, resolving problems, analysing feedback and introduces emerging trends such as using social media to deliver customer service and real-time online customer service support. Achievement of the qualification confirms occupational competence for the potential job roles listed below at this level.
Name: Level 2 BTEC Diploma in Customer Service Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20150427 13:06:51 Updated 20161115 16:03:07
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Title: BTEC Diploma in Customer Service (QCF) Qualification: BTEC Diploma in Customer Service (QCF) Classification: Business, Administration and Law