Apprenticeships are practical hands on programmes designed to provide you with relevant, practical training, which will enable you to progress within your chosen industry. As an apprentice you will be paid a minimum of 2.73 an hour if you are under 19 or over 19 and still in the first year of your apprenticeship programme. You will be employed between 30 and 40 hours a week. This Apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors such as retail, financial services, call centres, hospitality, or sport and recreation. As a customer service apprentice, you'll probably work at the front end of an employer's business activities and regularly assist customers. Duties will vary between sectors, but in most cases you will be making sure that customers are dealt with in a positive, reliable and pleasant way - whether that is by offering advice, answering questions or handling complaints. Completing this Apprenticeship is a way of providing evidence of skills that will serve you well in virtually any industry, so it is a very good way to move forward, even if you are still undecided about your future career.
Name: Apprenticeship in Customer Services Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment Awarding City & Guilds of London Institute Created 20150423 11:57:59 Updated 20150423 11:57:59
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Bishop Auckland College
Further Education
enquiries@bacoll.ac.uk
01388 443000
http://www.bacoll.ac.uk
Woodhouse Lane Town: Bishop Auckland County:County Durham
Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law