Excellence in customer service is becoming increasingly important to employers. This course is aimed at anyone who provides a service to external or internal customers - colleagues, managers, other departments, staff or members of the public - and will provide you with the necessary skills to develop strong customer service. To support your main programme of study, future progression and life skils, you will also develop your skills in English and maths.
Name: NVQ Certificate in Customer Service (Level 2) Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment You will be assessed against national vocational standards. There are no formal examinations on this programme: it is a 100% competence-based assessment, with evidence presented in a portfolio. Maths and English will be assessed through a controlled assessment or final exam. Awarding City & Guilds of London Institute Created 20150416 08:07:31 Updated 20150416 08:07:31
To be negotiated. Equipment required To be negotiated.
DERBY COLLEGE
Further Education
enquiries@derby-college.ac.uk
0800 028 0289
http://www.derby-college.ac.uk
Roundhouse Road
Pride Park
Town:
Derby
County:Derbyshire
Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law