Keep Customers happy. Maintain customer loyalty. Ensure repeat business. This can only be achieved through excellent customer service. This apprenticeship is suitable for staff employed in particular customer service and administrative job roles. Typical areas covered in the course are: •Communication using customer service language •Rules to deliver customer service •Impression and image •Handling problems
Name: Intermediate Level Apprenticeship in Customer Service Qualification title: Diploma in Customer Service (QCF) Qualification type: Assessment Awarding Oxford Cambridge & RSA Examinations Created 20150409 13:54:48 Updated 20150409 13:57:08
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RICHARD HUISH COLLEGE
Further Education
enquiries@richuish.ac.uk
01823 320800
http://www.huish.ac.uk/
South Road Town: Taunton County:Somerset
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law