This qualification is for learners who work in customer service roles such as Customer Service Supervisor, Customer Relations manager, Customer Service Team Leader and Events Coordinator. The qualification gives learners the opportunity to develop and demonstrate technical and wider sector-related knowledge to underpin competence in the job roles stated above. This includes the principles, and techniques for organising and delivering customer service, building and maintaining relationships with customers and an understanding of the legislation and regulations that governs the industry. To develop and demonstrate a range of technical skills and behaviours that supports competence in the job roles stated above. This includes resolving customer problems and complaints, communicating with customers, delivering non-routine customer service and supporting improvements in customer service. To develop their own personal growth and engagement in learning through the development of personal, learning and thinking skills (PLTS). to have existing skills recognised and achieve a nationally-recognised Level 3 qualification.
Name: Customer Service L3 Apprenticeship Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment A range of assessment methods are used in the workplace and in the classroom. You will also study Functional Skills English and maths. Employer Rights and Responsibilities and Personal Learning and Thinking Skills. Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20150402 14:39:37 Updated 20161208 09:15:35
None. Equipment required None.
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Title: BTEC Diploma in Customer Service (QCF) Qualification: BTEC Diploma in Customer Service (QCF) Classification: Business, Administration and Law