The Level 2 Diploma in Customer Service (QCF) is the knowledge and competence qualification of the Intermediate Apprenticeship in Customer Service. It is ideal for learners who work in, or who want to work in customer service in roles such as Customer Service Advisor, Customer Service Operator, Call Centre Advisor, Help Desk Operative and Service Agent. It gives learners the opportunity to develop and demonstrate technical and wider sector-related knowledge which underpin their job role Technical knowledge, develop and demonstrate a range of technical skills and behaviours that support competence in their job role, develop their own personal growth and engagement in learning through the development of personal, learning and thinking skills (PLTS), have their existing skills recognised and achieve a nationally recognised BTEC Level 2 qualification. Through a range of mandatory and optional units learners have the opportunity to develop additional knowledge which can include knowledge of communicating with customers using appropriate communication channels, resolving customer problems and complaints, building relationships with customers, promoting additional products and/or services and the ability to improve own learning and performance.
Name: Customer Service L2 Apprenticeship Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment A range of assessment methods are used in the workplace and in the classroom. You will also study Functional Skills English and maths. Employer Rights and Responsibilities and Personal Learning and Thinking Skills. Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20150402 14:33:21 Updated 20160815 08:46:04
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Title: BTEC Diploma in Customer Service (QCF) Qualification: BTEC Diploma in Customer Service (QCF) Classification: Business, Administration and Law