This course aims to provide you with the skills required to deliver efficient and reliable customer service. It is suitable for those who are new to customer service and those who wish to develop skills and understanding in a broader range of customer service practice. The course outline on the CALAT website includes full details of the course and how to apply. Once you have read this, you will find links enabling you to book both a basic English assessment and an information and interview session which you need to attend to be offered a place on the course. You can book your English assessment date before your information and interview date; this will speed up the process if you are offered a place on the course. The aim of the course is to provide learners with the skills required to deliver efficient, reliable customer service and to give them an understanding of the benefits of developing their own, as well as others, skills within the customer service environment, and will also help learners to develop their literacy skills.
Name: Principles Of customer service: C & G Level 1 Award Qualification title: Award in Customer Service (QCF) Qualification type: Assessment Final examination set and marked by the awarding body. Awarding City & Guilds of London Institute Created 20150402 09:34:21 Updated 20150402 09:34:21
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CALAT
calat@croydon.gov.uk
n/a
http://www.calat.ac.uk
CALAT Thornton Heath Centre
Zion Road
Town:
Thornton Heath
County:Surrey
Title: Award in Customer Service (QCF) Qualification: Award in Customer Service (QCF) Classification: Business, Administration and Law