This qualification is designed for those taking an Intermediate Apprenticeship in Customer Service. It reflects the skills and knowledge required of people working in a customer service role. It is also ideal for non-apprentices wanting to evidence both knowledge and competence in their given Customer Service role. All units will be assessed using the verified model.
Name: Customer Services Apprenticeship Level 2 Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment A range of methods including workplace observation, employer mentoring, one to one and group taught sessions, independent learning, tests and assignments. Awarding Oxford Cambridge & RSA Examinations Created 20150319 14:17:37 Updated 20170101 12:37:47
None
VIRTUAL COLLEGE LIMITED
melanie.thompson@virtual-college.co.uk
01943 885088
http://www.virtual-college.co.uk
VIRTUAL COLLEGE LTD
MARSEL HOUSE STEPHENSONS WAY
Town:
ILKLEY
County:BRADFORD
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law