Customer Service NVQs are aimed at people who are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality as part of a continuous customer-service improvement programme. This qualification is very flexible in its structure enabling the organisation and individual to choose the optional units which best suit their work situation and job role. Like all NVQs this qualification is competence-based. This means it is linked to the candidate's ability to competently perform a range of tasks connected with their work. Candidates plan a programme of development and assessment with their assessor and compile a portfolio of evidence to prove that they are competent and knowledgeable in their work role.
Name: Level 2 NVQ Certficate in Customer Service Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment To achieve the Level 3 Apprenticeship candidates will need to complete the Level 3 Diploma in IT User Skills the Level 3 Technical certifiate and Functional Skills Level 2 in English, Mathematics and Information and Communication Technology. Awarding City & Guilds of London Institute Created 20150312 14:30:29 Updated 20150312 14:30:29
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Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law