Covers units in Identifying customers needs and wants, communicating with customers both verbally and in writing, and responding to customer feedback. There are a number of mandatory units and some optional units allowing the learning to make their qualification bespoke and relevant to their job role
Name: Intermediate Apprenticeship in Customer Service Level 2 Qualification title: Diploma in Customer Service (QCF) Qualification type: Assessment Portfolio of evidence Awarding City & Guilds of London Institute Created 20150310 11:56:12 Updated 20150310 15:36:24
Computer or Laptop Equipment required Computer or Laptop
THE VIA PARTNERSHIP LIMITED
julie.ainscough@via-uk.com
01772 642 400
http://www.via-uk.com
Leyland House, Unit 2 Wing 3
Lancashire Enterprise Business Park
Town:
Leyland
County:Lancashire
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law