Intermediate Apprenticeship in Customer Service Level 2

UPDATED 20150310 15:36:24

Covers units in Identifying customers needs and wants, communicating with customers both verbally and in writing, and responding to customer feedback. There are a number of mandatory units and some optional units allowing the learning to make their qualification bespoke and relevant to their job role

Course information

Name: Intermediate Apprenticeship in Customer Service Level 2 Qualification title: Diploma in Customer Service (QCF) Qualification type: Assessment Portfolio of evidence Awarding City & Guilds of London Institute Created 20150310 11:56:12 Updated 20150310 15:36:24

Entry requirements

Computer or Laptop Equipment required Computer or Laptop

Provider

THE VIA PARTNERSHIP LIMITED
julie.ainscough@via-uk.com
01772 642 400
http://www.via-uk.com

Address

Leyland House, Unit 2 Wing 3
Lancashire Enterprise Business Park Town: Leyland County:Lancashire

Learning aims

Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law

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