These qualifications are designed to enhance the knowledge and skills of learners within a Customer Service environment, whether you need qualifications to improve your chances of becoming employed, or are seeking to progress in your career. For an intermediate apprentice these skills could involve communicating with customers, building relationships with customers, resolving problems, promoting products and/or services, using appropriate communication channels, keeping records, gathering customer feedback and working in a team.
Name: Intermediate Apprenticeship in Customer Service Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Work based assignments, observations, course work, witness testimonies, case studies. Awarding City & Guilds of London Institute Created 20150309 12:23:31 Updated 20160805 14:48:31
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Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law