These qualifications are designed to enhance the knowledge and skills of learners within a Customer Service environment, whether you need qualifications to improve your chances of becoming employed, or are seeking to progress in your career. For an advanced apprentice these skills could involve improving customer satisfaction, team leading, improving customer loyalty, gathering and analysing customer feedback, processing complaints and maintaining reliable customer service.
Name: Advanced Apprenticeship in Customer Service Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Work based assignments, observations, course work, witness testimonies, case studies. Awarding City & Guilds of London Institute Created 20150309 12:18:55 Updated 20170109 09:30:53
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Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law