As an Apprentice you really do get the best of both worlds. You will earn a salary and gain real experience in the workplace with your employer as well as working towards a nationally recognised NVQ and other qualifications. Apprenticeships are suitable for well-motivated people who are focused and know which career path they want to follow. They offer high quality work-based training as an alternative to full time study. This programme is aimed at people who are employed, or are seeking employment. You will need to be 16 years of age or over. Employment should be for a minimum of 30 hours per week, with training in the workplace. Level 2 covers Assessor visits in the workplace every 3 or 4 weeks NVQ in Customer Service Employment Rights and Responsibilities Functional skills in level 2 English and maths Level 2 Apprenticeship covers a variety of units to show practical performance and knowledge. These include Deliver customer service Understand customer service Principles of customer service Understand employer organisations
Name: CUSTOMER SERVICE - APPRENTICESHIP Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment This course is continuously assessed in the workplace by portfolio building, on the job assessment, presentations and some exams. Awarding City & Guilds of London Institute Created 20150304 15:11:02 Updated 20150304 15:11:02
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Lancaster & Morecambe College
Further Education
info@lmc.ac.uk
01524 66215
http://www.lmc.ac.uk
Morecambe Road Town: Lancaster County:Lancashire
Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law