This qualification is suitable for those learners who have some experience working in a contact centre and want to develop their skills further, or might be looking to move into a supervisory or junior management position. Regardless of whether the learner is working in direct sales or remote customer support, these qualifications can help them to advance in their career within a contact centre environment by developing their competence in a range of activities including managing customer care, leading direct selling activities from contact centres, co-ordinating remote support for products or services, managing incidents referred to a contact centre and contributing to performance management.
Name: Advanced Apprenticeship (L3) in Contact Centre Operations Qualification title: NVQ Diploma in Contact Centre Operations (QCF) Qualification type: Assessment Q&A, on the job, guided discussions, whitness testamonies, guided discussion, observations Awarding City & Guilds of London Institute Created 20150303 13:51:46 Updated 20161214 14:16:57
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Title: NVQ Diploma in Contact Centre Operations (QCF) Qualification: NVQ Diploma in Contact Centre Operations (QCF) Classification: Business, Administration and Law