Great customer service is a key part of any business, and is one of the most valuable skills a working individual can acquire. Providing exceptional customer service will allow you to excel in the workplace, especially in customer facing roles such as those of shop attendants, estate agents, and a sales and service team. Level 2 Customer Service will teach you a range of practical skills that are transferable to almost any role. You will build these skills in a real-world customer service environment by actively taking part in some of the following duties: Communicating with customers both verbally and in writing Making and receiving phone calls with customers Developing relationships with customers and resolving customer service issues Gather, analyse and interpret customer feedback Using social media to deliver customer service online
Name: Customer Service Intermediate (Level 2) Apprenticeship Qualification title: BTEC Certificate in Customer Service (QCF) Qualification type: Apprenticeship Assessment Apprentices will be visited regularly and assessed in the workplace by a highly qualified and experienced Assessor-Trainer. Our Assessor-Trainers work industry hours and will closely liaise with the Employer and Apprentice to plan visit. An Apprenticeship includes a variety of assessment methods, including; Observation, Professional Discussion, Product Evidence, Project/Assignment, Oral and Written Questioning, Witness Testimony and Video/Photographic/Digital Voice Recordings. Haddon Training use E-Portfolio and technology to support delivery. Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20150217 12:27:05 Updated 20170130 15:51:34
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HADDON TRAINING LIMITED
enquiries@haddontraining.co.uk
01672 519977
http://www.haddontraining.co.uk
3 Pelhams Court
London Road
Town:
MARLBOROUGH
County:Wiltshire
Title: BTEC Certificate in Customer Service (QCF) Qualification: BTEC Certificate in Customer Service (QCF) Classification: Business, Administration and Law