The Level 3 Advanced Apprenticeship Diploma in Customer Service is aimed at supervisors or managers who develop processes that provide effective customer service delivery within an organisation. The qualification will include a combined competence and knowledge certificate,maths and English at L2,employee rights and responsibilities and personal learning and thinking skills.
Name: Advanced Apprenticeship Diploma in Customer Service Qualification title: Diploma in Customer Service (QCF) Qualification type: Assessment Monthly Visits from a qualified assessor to obtain a variety of evidence including discussions,observations,exams and testimonies from work colleagues. Awarding City & Guilds of London Institute Created 20150210 09:58:42 Updated 20150210 09:58:42
Equipment provided within the workplace Equipment required Equipment provided within the workplace
NOVA TRAINING
david.bucknall@novatraining.co.uk
01902 366 278
http://www.novatraining.co.uk
STAFF SELECT
3 LOWER LICHFIELD STREET
Town:
WILLENHALL
County:WALSALL
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law