This qualification is suitable for anyone who works in a customer-faced role. The Diploma Level 4 consists of a number of units that each has a credit value. The minimum credits for Level 4 is 50. The framework also consists of a Functional Skills at Level 2. Depending on which level you take, you'll cover areas such as: - Communicate using customer service language - Communicate using social media - Follow the rules to deliver customer service - Maintain a positive and customer-friendly attitude - Deal with customers face to face - Do your job in a customer friendly way - Organise the delivery of reliable customer service For this qualification in Customer Service you learn either in a group setting with a training provider or through training at your workplace.
Name: Customer Service NVQ Diploma Level 4 Qualification title: NVQ Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Assessments are carried out at least monthly as pre-agreed with the learner and manager. This includes observations of work, witness statements from the manager as required and verbal discussions. Awarding City & Guilds of London Institute Created 20150121 11:54:04 Updated 20161102 11:06:06
None. All equipment will be provided for you. You will receive a Training portfolio which will contain all the questions and information you need to fully understand what is needed from you to complete the qualification. Equipment required None. All equipment will be provided for you. You will receive a Training portfolio which will contain all the questions and information you need to fully understand what is needed from you to complete the qualification.
BELLIS TRAINING LTD
office@bellistraining.co.uk
0121 236 6841
http://www.bellistraining.co.uk
The Argent Centre
60 Frederick Street, Hockley
Town:
BIRMINGHAM
County:West Midlands
Title: NVQ Diploma in Customer Service (QCF) Qualification: NVQ Diploma in Customer Service (QCF) Classification: Business, Administration and Law