Demonstrate understanding of customer service. Demonstrate understanding of the rules that impact on improvements in customer service. Structure Requirements: A minimum of 42 credits are required overall for completion of this qualification. The mandatory units for this qualification are units F3 (6 credits) and F4 (6 credits). A further 30 credits must be achieved by completing a minimum of one unit from each of the four Optional Groups; at least 10 of these 30 credits must be at Level 3.
Name: NVQ Diploma in Customer Service (QCF) Qualification title: NVQ Diploma in Customer Service (QCF) Qualification type: Assessment Portfolio Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20150112 03:14:50 Updated 20150112 03:14:50
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Title: NVQ Diploma in Customer Service (QCF) Qualification: NVQ Diploma in Customer Service (QCF) Classification: Business, Administration and Law