This advanced professional standard apprenticeship looks at how to: Demonstrate understanding of customer service Demonstrate Understanding of the rules that impact on improvements in customer service Communicate effectively with customers Give customers a positive impression of yourself and your organisation Promote additional services or products to customers Make customer service personal Deal with customers face to face and incoming calls Organise the promotion of additional services or products to customers. The Level 3 Diploma in Customer Service is for learners who work in, or wish to work in customer service roles such as Customer Service Supervisor, Customer Relationship Manager, Customer Service Team leader, Client Services Officer or Events Coordinator. Learners must be working full in Customer Service environment in a supervisory position. Training will be delivered in the workplace. The qualification gives learners the opportunity to: Develop and demonstrate technical and wider sector-related knowledge to underpin competence in the job roles stated above. This includes the principles, and techniques for organising and delivering customer service, building and maintaining relationships with customers and an understanding of the legislation and regulations that governs the industry Develop and demonstrate a range of technical skills and behaviours that supports competence in the job roles stated above. This includes resolving customer problems and complaints, communicating with customers, delivering non-routine customer service and supporting improvements in customer service At the end of the course the learners will receive an NVQ Level 3 Diploma in Customer Service certificate from BIIAB. For full details visit www.centraltraininggroup.com or call 0800 783 2901
Name: Professional Standard Level 3 Diploma in Customer Service Apprenticeship Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Literacy and Numeracy Initial Assessment Testing End Test Awarding City & Guilds of London Institute Created 20150112 11:25:56 Updated 20161205 11:24:33
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CENTRAL TRAINING ACADEMY
Further Education
info@centraltraininggroup.com
08007832901
http://www.centraltraininggroup.com
44 Alexandra Street Town: Southend-On-Sea County:Essex
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law