This Level 2 Professional Standard Apprenticeship gives you the opportunity to gain this universal skill that will enhance your skills in any workplace. You will learn how to communicate using customer service language whilst maintaining a positive a positive and customer friendly attitude. The Level 2 Professional Standard Diploma in Customer Service is for learners who work in, or who wish to work in customer service in roles such as Customer Service Advisor, Customer Service Operator, Call Centre Advisor, Help Desk Operative and Service Agent. Learners will be working full time in a customer service environment and all learning will take place in the workplace delivered by tutors with extensive professional industry experience. The professional standard will give learners the opportunity to: Develop and demonstrate technical and wider sector-related knowledge to underpin competence in the job roles stated above. Technical knowledge includes the principles and practices of delivering customer service and understanding the different types of customers, their needs, wants and expectations. Wider sector-related knowledge includes equality and diversity, organisational structure and environment, and legislation and regulations that govern the industry Develop and demonstrate a range of technical skills and behaviours that supports competence in the job roles stated above. This includes communicating with customers using appropriate communication channels, resolving customer problems and complaints, building relationships with customers, promoting additional products and/or services and the ability to improve own learning and performance. Learners will receive a Professional Standard Level 2 Diploma in Customer Service from BIIAB and will have the opportunity to progress onto an Advanced Apprenticeship in Customer Service. For full details visit www.centraltraininggroup.com or call 0800 783 2901
Name: Level 2 Professional Standard Diploma in Customer Service Apprenticeship Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Literacy and Numeracy Initial Assessment Testing Awarding City & Guilds of London Institute Created 20150112 10:47:27 Updated 20161205 11:14:15
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CENTRAL TRAINING ACADEMY
Further Education
info@centraltraininggroup.com
08007832901
http://www.centraltraininggroup.com
44 Alexandra Street Town: Southend-On-Sea County:Essex
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law