During this course learners will gain a Level 2 Qualification with a choice of optional units according to job role. This course is aimed at staff with the ability to progress. The aim of Customer Service qualifications is to contribute to the skills, knowledge and overall performance of the industry£s workforce in a wide variety of organisations. It provides an insight into the principles and processes of the delivery of customer service and will aid career progression.
Name: EDI Level 2 NVQ Certificate in Customer Service Qualification title: Customer Service NVQ Level 2 (EDI) Qualification type: Assessment You will be assessed and trained by your personal Assessor using Overservations, Question and Answers, Case Studies and project work. You will be using an online portfolio system, Voice and Video Recordings Awarding EDI Created 20150108 09:59:54 Updated 20150108 09:59:54
A Computer and Internet is essential but we may be able to help with this Equipment required A Computer and Internet is essential but we may be able to help with this
FOCUS TRAINING (SW) LIMITED
jamie.r@thefocustraininggroup.com
01752 348980
http://www.focus4training.co.uk
Suite B South Wing Valley House
Valley Road
Town:
PLYMOUTH
County:SOUTH WEST ENGLAND