The Level 2 Diploma in Customer Service is delivered in your own workplace. You will be allocated an Assessor who will visit you and help you to identify relevant evidence to prove your knowledge & competence in your job role to achieve this QCF qualification. Units include Understand Customers, Deliver Customer Service and Manage personal performance and development. This Apprenticeship consists of the Level 2 Diploma in Customer Service, Employee Rights & Responsibilities and Functional Skills in English & Maths at Level 1.
Name: Customer Service Level 2 Intermediate Apprenticeship Qualification title: Diploma in Customer Service (QCF) Qualification type: Assessment You will be assessed and trained by your personal Assessor using Observations, Question and Answers, Case Studies and project work. You may use an online portfolio system and Voice Recordings according to your personal needs/ preferences. Awarding City & Guilds of London Institute Created 20141210 02:40:52 Updated 20151109 09:28:50
Use of IT and internet would enable you to access our E-Portfolio but this is not essential. Equipment required Use of IT and internet would enable you to access our E-Portfolio but this is not essential.
Acacia Training and Development Ltd
Fiona.Griffiths@acacia.ac.uk
01752 670811
http://www.acacia.ac.uk
10, Sawrey Street Town: Plymouth County:Devon
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law