This course requires the delegates to complete the following units (mandatory and optional) in order to gain the qualification. Mandatory units include: prepare themselves to deliver good customer service; provide customer service within the rules. Optional units include: promote additional services or products to customers; live up to the customer service promise; make customer service personal; deliver reliable customer service; resolve customer service problems; develop customer relationships. They will also learn key skills in application of number and communication.
Name: Customer Service Advanced Apprenticeship at Level 3 Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: Assessment workplace Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20141124 10:53:00 Updated 20150612 12:01:45
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WS Training Ltd
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info@wstraining.co.uk
01284 788005
http://www.wstraining.co.uk
Manor Barn Church Road
Great Barton
Town:
Bury St Edmunds
County:Suffolk
Title: BTEC Diploma in Customer Service (QCF) Qualification: BTEC Diploma in Customer Service (QCF) Classification: Business, Administration and Law