Diploma in Contact Centre Operations Level 3

UPDATED 20160418 10:38:40

This qualification is flexible and aimed at individuals working witbhin Contact Centre environments.

Course information

Name: Diploma in Contact Centre Operations Level 3 Qualification title: NVQ Certificate in Contact Centre Operations (QCF) Qualification type: Assessment Your programme will include assessing the work in your job and the training you undertake again national occupational standards. Your programme will include a National Vocational Qualification (NVQ). Intec works closely, taking responsibility for initial assessment and induction ot develop a programme which is flexible. You will be allocated a Personal Assessor who will visit you in the workplace and assess evidence of your competence; observations by your Assessor, discussion, witness testimony, document evidence Awarding City & Guilds of London Institute Created 20141121 02:17:02 Updated 20160418 10:38:40

Entry requirements

To achieve the level 3 Diploma in Contact Centre Operations you will need to complete units to gain a minimum of 42 credits. 6 credits from mandatory units and 36 from optional units. Equipment required To achieve the level 3 Diploma in Contact Centre Operations you will need to complete units to gain a minimum of 42 credits. 6 credits from mandatory units and 36 from optional units.

Provider

INTEC BUSINESS COLLEGES LTD
intec@getoncourse.net
01788 575090
http://www.getoncourse.net

Address

OLD SCHOOL
PENNINGTON COURT Town: RUGBY County:WARWICKSHIRE

Learning aims

Title: NVQ Certificate in Contact Centre Operations (QCF) Qualification: NVQ Certificate in Contact Centre Operations (QCF) Classification: Business, Administration and Law

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