This qualification will provide the knowledge and understanding which underpins customer service skills and performance. It will be relevant to all occupational areas in which customer service is provided, so may be suitable for learners who are working in, or interested in working in a range of different roles. To achieve the qualification learners must complete the following mandatory units: Delivery of Effective Customer Service Supporting the Customer Service Environment
Name: Customer Service Level 2 Qualification title: Certificate in Customer Service (QCF) Qualification type: Assessment This course is assessed using a range of methods including a workbook and multiple choice tests Awarding Education Development International plc Created 20141112 10:20:47 Updated 20141112 10:20:47
All equipment and resources required for this course are provided Equipment required All equipment and resources required for this course are provided
QUALITY TRANSPORT TRAINING
craig@qtt.org.uk
0845 257 6596
http://www.qtt.org.uk
QUALITY TRANSPORT TRAINING LTD, Unit 31
Britannia Enterprise Park, Britannia Way
Town:
LICHFIELD
County:STAFFORDSHIRE
Title: Certificate in Customer Service (QCF) Qualification: Certificate in Customer Service (QCF) Classification: Business, Administration and Law