In today's highly competitive and volatile market, companies have to employ staff who deliver excellent customer service to maintain their competitive edge. This training course is designed to give any employee who is customer facing the skills and tools to provide an outstanding and individualised service to an advanced level. Our exceptional team of trainers provide 1:1 training courses that are tailored to meet each individual's training needs to ensure they get the most out of the course. By the end of the course you will be conversant in the best ways to monitor and improve customer service, as well as the ways in which this will enhance the business you work for. You will also work towards achieving your Level 1 Functional Skills in English and Maths.
Name: Intermediate Apprenticeship in Customer Service Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment You will be assessed through gathering an electronic portfolio of evidence throughout the duration of the course, and completing several assessments in exam conditions. To achieve this, the majority of work will be completed with your Trainer, with some work being required outside of visits. Awarding iCan Qualifications Limited Created 20141022 03:15:33 Updated 20160104 09:05:59
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EASYASTRAINING
contactus@easyastraining.co.uk
01733 393200
http://www.easyastraining.co.uk
Barnack House, Southgate Way
Orton Southgate
Town:
Peterborough
County:Cambridgeshire
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law