This qualification is aimed at individuals who want to demonstrate skills in the delivery and management of customer service. The qualification confirms advanced principles and processes in a range of different roles including those who work without supervision and can implement changes to improve services. Key units of the qualification include improving the customer relationship and promoting continuous improvement.
Name: Advanced Customer Service Apprenticeship Qualification title: Diploma in Customer Service (QCF) Qualification type: Assessment Awarding iCan Qualifications Limited Created 20141017 03:12:50 Updated 20160104 10:28:48
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Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law