The Pearson BTEC Level 2 Diploma in Customer Service (QCF) is for learners who work in, or who want to work in customer service in roles such as Customer Service Advisor, Customer Service Operator, Call Centre Advisor, Help Desk Operative and Service Agent. It gives learners the opportunity to: ● develop and demonstrate technical and wider sector-related knowledge to underpin competence in the job roles stated above. Technical knowledge includes the principles and practices of delivering customer service and understanding the different types of customers, their needs, wants and expectations. Wider sector-related knowledge includes equality and diversity, organisational structure and environment, and legislation and regulations that govern the industry ● develop and demonstrate a range of technical skills and behaviours that supports competence in the job roles stated above. This includes communicating with customers using appropriate communication channels, resolving customer problems and complaints, building relationships with customers, promoting additional products and/or services and the ability to improve own learning and performance ● develop their own personal growth and engagement in learning through the development of personal, learning and thinking skills (PLTS) ● have existing skills recognised ● achieve a nationally recognised Level 2 qualification.
Name: BTEC Level 2 Diploma in Customer Service Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: Assessment Portfolio of evidence Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20141015 10:07:26 Updated 20150804 09:06:37
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NOVA RECRUITMENT SERVICES LIMITED
Dawn@novarecruitment.co.uk
01384 236217
http://www.novarecruitment.co.uk/
Salford House
260 - 264 Castle Street
Town:
Dudley
County:West Midlands
Title: BTEC Diploma in Customer Service (QCF) Qualification: BTEC Diploma in Customer Service (QCF) Classification: Business, Administration and Law