Learn how to identify customer service needs and learn the benefits of good customer service and the impact on the reputation of an organisation. Learn how positive communication and interaction with customers supports good customer service and handling complaints. Learners will build a portfolio of evidence which is assessed by the tutor.
Name: Level 1 Award in Customer Service Skills Qualification title: Award in Exploring Occupational Studies (QCF) Qualification type: Assessment Tutor assessed during the course of the programme to ensure student progress. Additional tutor support given where needed. Awarding NCFE Created 20141009 10:40:32 Updated 20141009 10:40:32
There are no additional costs. Equipment required There are no additional costs.
MID CHESHIRE COLLEGE
Further Education
info@midchesh.ac.uk
160674444
http://www.midchesh.ac.uk/
Hartford Campus
Chester Road
Town:
Northwich
County:Cheshire
Title: Award in Exploring Occupational Studies (QCF) Qualification: Award in Exploring Occupational Studies (QCF) Classification: Preparation for Life and Work