This Apprenticeship is intended to attract new talent into a career in Customer Services or to help up skill the existing workforce. Undertaking this apprenticeship will help individuals to learn and understand the key concepts of customer service and how to apply customer service knowledge and skills in the workplace. For an Advanced apprentice these skills could involve improving customer satisfaction, team leading, improving customer loyalty, gather and analysing customer feedback, processing complaints and maintaining reliable customer services. By developing the knowledge and competencies required, individuals will be able to contribute to improved customer service delivery, increased customer satisfaction as well as attracting new customers, improving customer loyalty and remaining competitive and profitable across all industry sectors.
Name: Customer Service Level 3 Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Awarding City & Guilds of London Institute Created 20140925 01:43:11 Updated 20170130 16:18:51
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THE LIGHT BULB LTD
info@thelightbulb.net
01268 270648
http://www.thelightbulb.net
Edison House
2 - 3 Paycocke Road
Town:
BASILDON
County:Essex
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law