Level 3 Diploma in Customer Service Personal Learning and Thinking Skills Level 2 Functional Skills in English and Maths The vast majority of development will take place within the work place. This will typically involve the learner/candidate developing their skills through observing others perform activities, learning from the supervisor and practising themselves. The more learning opportunities that are provided the greater range of skills and competence the learner/candidate will acquire. To gain the chosen qualification the learner/candidate is required to collect evidence to demonstrate that they are competent and skilled in a range of different activities. This will involve identifying tasks that occur naturally within the workplace to demonstrate particular skills. The assessor will observe the learner/candidate carrying out specific tasks within the workplace to ensure that their work is consistent and to the required standard. They will also examine other forms of evidence that the learner/candidate can collect i.e. witness testimony, written work, photographic evidence or video/audio tape. The assessor may also use oral questioning or short written tests, as appropriate, for the learner/candidate. The assessment visits will usually take place at regular intervals and the KEITS assessor will provide ongoing support both in person and via telephone/email throughout the Apprenticeship for the employee.
Name: Advanced Apprenticeship in Customer Service Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Work-based learning Awarding City & Guilds of London Institute Created 20140904 02:48:04 Updated 20161103 14:46:18
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KEITS Training Services Ltd
info@keits.co.uk
0208 327 3800
http://www.keits.co.uk
502 Centennial Park
Centennial Avenue
Town:
Elstree
County:Hertfordshire
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law