Customer Services Intermediate Apprenticeship (Level 2)

UPDATED 20150320 09:51:32

This Apprenticeship provides you with the skills required to deliver excellent customer service, and can be applied to many job roles within many different sectors. Most customer service apprentices work in retail, financial services, call centres, hospitality, or sport and recreation. As a customer service apprentice, you will be likely to work at the front end of an employer's business activities and regularly assist customers. In most cases you'll be making sure that customers are dealt with in a positive, reliable and pleasant way, which could involve offering advice, answering questions or handling complaints. This apprenticeship needs you to be able to communicate with all sorts of people, and it will provide you with evidence of skills that will be of great value in virtually any industry. Suitable for those starting work in a job that involves customer service and wish to learn essential knowledge, understanding and skills at the same time as learning the job The course provides the opportunity for you to develop your full potential to deliver and improve customer service Its gives you a clearer understanding of your responsibility within the organisation and the opportunity to develop new skills It is suitable for students wanting to seek career progression through jobs involving customer service

Course information

Name: Customer Services Intermediate Apprenticeship (Level 2) Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment NULL Awarding Oxford Cambridge & RSA Examinations Created 20140417 10:46:46 Updated 20150320 09:51:32

Entry requirements

NULL Equipment required NULL

Provider

Loughborough College
Further Education
EmployerInfo@loucoll.ac.uk
01509 515461
http://employers.loucoll.ac.uk/

Address

Radmoor Road Town: Loughborough County:Leicestershire