As a Customer Service Apprentice, you'll probably work at the front end of an employers business activities and regularly assist customers. Duties will vary between sectors, but in most cases you'll be making sure that customers are dealt with in a positive, reliable and pleasant way; whether that's by offering advice, answering questions or handling complaints. To properly assist customers, you'll need clear and up-to-date knowledge of your organisations products and services. You'll also need to be able to communicate with all sorts of people.
Name: Customer Service Advanced Apprenticeship at Level 3 Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Assessment methods are selected to suit learner. They are usually determined by the job role, the area being covered and the learners preferred learning style. Some of the most used methods which may be covered throughout the qualification include: Coaching – either one to one or in a group, Observations in the work place, Professional Discussion between the learner and their tutor about a specific event or part of the job, On-line examinations, Assignments and Knowledge questions. Other assessment methods that may be used include gathering product evidence to support observations and discussions, getting witness statements from colleagues or a personal statement from the learner about a particular event or situation. Assessment will be carried out using One File. Awarding Oxford Cambridge & RSA Examinations Created 20140411 02:53:27 Updated 20170110 11:39:27
Use is made of 1 or more of the following; ipads, laptops, android phones and paper resources where available. Equipment required Use is made of 1 or more of the following; ipads, laptops, android phones and paper resources where available.
ROCHDALE TRAINING ASSOCIATION
info@rochdaletraining.co.uk
01706 631417
http://www.rochdaletraining.co.uk
Fishwick Street Town: Rochdale County:Lancashire
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law