This Apprenticeship teaches you the skills to provide excellent customer service and can be applied to hundreds of job roles across many different sectors, from government to telecommunications. However, most customer service apprentices work in retail, financial services, call centres, hospitality, or sport and recreation.
Name: Customer Service Apprenticeship at Level 2 Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment Assessment methods are selected to suit learner. They are usually determined by the job role, the area being covered and the learners preferred learning style. Some of the most used methods which may be covered throughout the qualification include: Coaching – either one to one or in a group, Observations in the work place, Professional Discussion between the learner and their tutor about a specific event or part of the job, On-line examinations, Assignments and Knowledge questions. Other assessment methods that may be used include gathering product evidence to support observations and discussions, getting witness statements from colleagues or a personal statement from the learner about a particular event or situation. Assessment will soon be carried out using One File. Awarding City & Guilds of London Institute Created 20140411 02:53:27 Updated 20160504 11:11:35
Use is made of 1 or more of the following; ipads, laptops, android phones and paper resources where available. Equipment required Use is made of 1 or more of the following; ipads, laptops, android phones and paper resources where available.
ROCHDALE TRAINING ASSOCIATION
info@rochdaletraining.co.uk
01706 631417
http://www.rochdaletraining.co.uk
Fishwick Street Town: Rochdale County:Lancashire
Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law