Employers recognise the key role played by customer-facing staff in determining the quality of the customer experience and increasing customer loyalty. In a service-led economy, customer demand for individualised service will continue to increase. Employers across all sectors, regardless of whether their main business is customer service or if they wish to train staff to undertake customer service as part of their job role, need to upskill their current workforce and recruit new sta ff. Customer Service Apprenticeships help employers address skills gaps and raise customer service skills in the workplace. This 15 month apprenticeship is your fast track to success!
Name: L3 NVQ Diploma in Customer Service Qualification title: NVQ Diploma in Customer Service (QCF) Qualification type: Assessment Exam Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20140326 10:53:01 Updated 20140326 10:53:01
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WEST THAMES COLLEGE
Further Education
info@west-thames.ac.uk
0208 326 2020
http://www.west-thames.ac.uk
London Road
Isleworth
Town:
Middx
Title: NVQ Diploma in Customer Service (QCF) Qualification: NVQ Diploma in Customer Service (QCF) Classification: Business, Administration and Law