At Level 3, you are able to respond to customer issues at a strategic level, suggesting improvements to customer service strategy and helping in their implementation. You complete two core units: Demonstrate understanding of customer service Demonstrate understanding of the rules that impact on improvements in customer service. You also take 30 credits' worth of optional units. You choose at least one unit from each of four groups: Impression and image group Delivery group Handling problems group Development and improvement group
Name: Level 3 Diploma in Customer Service Qualification title: NVQ Diploma in Customer Service (QCF) Qualification type: Assessment Workplace Awarding City & Guilds of London Institute Created 20140306 11:20:12 Updated 20140306 11:20:12
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Title: NVQ Diploma in Customer Service (QCF) Qualification: NVQ Diploma in Customer Service (QCF) Classification: Business, Administration and Law