The course will provide the Apprentice with Customer Service skills. It involves units such as: • Communicate using customer service language • Go the extra mile in customer service • Deliver reliable customer service The programme includes the following: • Level 2 Certificate in Customer Service (Knowledge – what you will learn in College or from your teacher / assessor). • Level 2 Certificate in Customer Service (Competency – what you will be assessed against whilst in the work place). Alongside this you will complete Functional Skills in maths and English at level 1 (If you already have a GCSE taken within the last 5 years you may be exempt from this). All apprenticeships also include Employment Rights and Responsibilities – this will prove that you know and understand the range of employer and employee statutory rights and responsibilities under Employment Law.
Name: Level 2 Apprenticeship in Customer Service Qualification title: Generic code to identify ILR programme aims Qualification type: Assessment You will learn through a mixture of classes, group work, work-related activities and independent study and research. You will be taught in well-equipped general classrooms with the latest learning technology. As part of your programme, assessment is on a continuous basis with a number of assessments in each module. Assessments take a variety of forms, such as written reports, essays, designing a product, presentations, and group projects. There are timed examinations in some modules. Awarding Generic award - no awarding body Created 20140305 04:36:41 Updated 20160407 12:49:12
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HIGHBURY COLLEGE,PORTSMOUTH
Further Education
info@highbury.ac.uk
023 9238 3131
http://www.highbury.ac.uk
Highbury Campus
Tudor Crescent
Town:
Portsmouth
County:Hampshire
Title: Generic code to identify ILR programme aims Qualification: Generic code to identify ILR programme aims Classification: Not Applicable