To achieve the full Apprenticeship individuals must obtain a minimum of 51 credits by completing the following; Component Delivery/assessment method- Competence-based element: OCR Level 2 NVQ Certificate in Customer Service (QCF) Workplace assessment (observation- professional discussion- work products- witness testimony- written/verbal answers to questions) Knowledge-based element: EDI level 2 Certificate in Customer Service (QCF) Two mandatory units; Workbook assessment- Online test. Key Skills: Level 1 Application of Number- Level 1 Communication Two assignments. Online revision (one-to-one support arranged if required). Online tests (one for each key skill). Employment rights and responsibilities: CFA ERR Employment rights and responsibilities workbook- Personal Thinking and Learning Skills (PLTS)- Independent enquirers- Creative thinkers- Reflective learners- Team workers- Self-managers- Effective participants Skills are likely to be embedded within the evidence generated for the above qualifications. Additional activities will enable individuals to fulfil all six requirements.
Name: Customer Service (Intermediate Apprenticeship) Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment Within the workplace. Awarding Oxford Cambridge & RSA Examinations Created 20140211 11:56:51 Updated 20140211 11:56:51
Solihull College offers full time and part time courses for businesses and residents in Birmingham- Walsall- Wolverhampton- Coventry Warwickshire and the whole of the West Midlands. If you have a Learning Difficulty or Disability please let us know when you apply. You will be offered support in your interview. If you need help completing your application we can help with this too Equipment required Solihull College offers full time and part time courses for businesses and residents in Birmingham- Walsall- Wolverhampton- Coventry Warwickshire and the whole of the West Midlands. If you have a Learning Difficulty or Disability please let us know when you apply. You will be offered support in your interview. If you need help completing your application we can help with this too
Solihull College & University Centre
Further Education
enquiries@solihull.ac.uk
0121 678 7000
http://www.solihull.ac.uk
Blossomfield Rd Town: Solihull County:West Midlands
Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law