The Level 2 City & Guilds NVQ Diploma in Customer Service qualification aims to build on, or recognise good practice in customer service in any industry or to support technical expertise in any job role, acknowledging the importance of effective communication and service delivery. Anyone dealing with internal or external customers will benefit from gaining knowledge, understanding and experience of dealing with routine and more difficult customers, becoming confident in their use of language and of the processes designed to make their role effective. Candidates will have the opportunity to improve their own skills and to support others within their team or organisation in the development of excellent customer service.
Name: Level 2 Diploma in Customer Service Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment Learners will be assigned to an assessor who will provide help and support on a 1-to-1 basis throughout the learning programme. The main assessment method is observation of practice, other methods could include reflective accounts or written / questions. Awarding City & Guilds of London Institute Created 20140204 02:29:32 Updated 20151215 11:33:50
None
Wiltshire Council
learning@wiltshire.gov.uk
01225 713183
http://www.learninginwiltshire.org.uk
Ground Floor, County Hall
Bythesea Road
Town:
Trowbridge
County:Wiltshire
Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law