Level 2 Certificate in Customer Service

UPDATED 20151112 13:15:34

The Level 2 Diploma in Customer Service (QCF) is for learners who work in, or who want to work in customer service in roles such as Customer Service Advisor, Customer Service Operator, Call Centre Advisor, Help Desk Operative and Service Agent. It will give you the opportunity to: ● develop and demonstrate technical and wider sector-related knowledge to underpin competence in the job roles stated above. Technical knowledge includes the principles and practices of delivering customer service and understanding the different types of customers, their needs, wants and expectations. Wider sector-related knowledge includes equality and diversity, organisational structure and environment, and legislation and regulations that govern the industry ● develop and demonstrate a range of technical skills and behaviours that supports competence in the job roles stated above. This includes communicating with customers using appropriate communication channels, resolving customer problems and complaints, building relationships with customers, promoting additional products and/or services and the ability to improve own learning and performance ● develop their own personal growth and engagement in learning through the development of personal, learning and thinking skills (PLTS) ● have existing skills recognised ● achieve a nationally recognised Level 2 qualification. Those who achieve the Level 2 Diploma in Customer Service (QCF) can progress to the Level 3 Diploma in Customer Service (QCF), which is the competencies component of the Level 3 Advanced Apprenticeship in Customer Service. Achieving this qualification also gives you the opportunity to progress to job roles with additional responsibilities such as Customer Relationship Manager, Customer Support Officer, Customer Service Team Leader and Customer Service Supervisor

Course information

Name: Level 2 Certificate in Customer Service Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: Assessment A variety of assessment methods will be used to meet the needs of the individual Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20131217 01:36:54 Updated 20151112 13:15:34

Entry requirements

None

Provider

NORTH WEST COMMUNITY SERVICES TRAINING LTD
training@nwcs.ltd.uk
0151 521 5888
http://www.nwcstraining.co.uk

Address

NORTH WEST COMMUNITY SERVICES LTD
CHARNOCK ROAD Town: LIVERPOOL